Terms and Conditions

Important: These are the terms and conditions upon which we provide Yuliana Chi websites. By accessing the site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use or access the site.

Refund, Return, and Order Cancellations


Yuliana Chi Jewelry ready made items can be returned without justification, for up to 10 working days, i.e. excluding weekend and holidays, after the date of receipt of your order. You must obtain a Return Authorization (RA) number from our Customer Service by using the CONTACT form on yulianachi.com. Items without prior Return Authorization will not be processed.

Items should be returned new and unused with all Yuliana Chi tags and packaging. Items that are returned used, without tags, incomplete, spoilt, damaged, dirty or otherwise deteriorated shall not be accepted for full reimbursement and may be sent back to the customer.

Items should be returned in their original packaging, to ensure that they are adequately protected in shipment, with the copy of the RA notification appended, to the address indicated on the RA notification. Reimbursement of the returned item’s price, excluding shipping costs and other additional charges if applicable, will be made within thirty days of reception of the returned items.

Returns for Repair

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. They may be send for repair for an additional cost. The repair of faulty items is free of charge.

For any return for refurbishing or repair, please obtain a Return Authorization (RA) number from our Customer Service by using the CONTACT form on yulianachi.com. Unidentified returns will not be processed.

Order Cancellation

If you purchased a ready made piece and it hasn’t been sipped yet. You can cancel an order, please contact us. Once item been shipped, order cannot be canceled but it may be returned according to our Returns policy.

If you wish to cancel a special made order before it has been shipped, the cancellation fee in amount of 50% from the original price will occur.Once your special order item been shipped, an order cannot be canceled but it may be returned according to our Returns policy, the cancellation fee in amount of 50% from original cost will apply. You may cancel it by contacting us.


“You” means the user of the site, “l/We/us” means Yuliana Chi’s websites and all associated and subsidiary websites, “site” means the sites of Yuliana Chi on the World Wide Web. “Content” means the information and other material available within the site.

Rights granted/rights reserved
You acknowledge that the content is made available to you for your personal use only. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content.

The site and the content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.

You agree that Yuliana Chi shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the site or your use of or reliance upon the content or any information you obtain by means of the site or your use of or reliance upon the content or any information you obtain by means of the site or purchases you make of goods and/or services through your use of the site.

Availability of the site
You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so; that faults may lead to temporary unavailability of the site; and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.

Links to other sites
We may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials on or available from such sites.

Use of the site/indemnification
You undertake:

not to use the content for any unlawful purpose;
that you shall not make any use of the site such that the whole or part of the site is interrupted, damages, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired;
not to use the site for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

Intellectual property
You acknowledge that all copyright, trademarks and all other intellectual property rights in the content shall remain vested in us or our licensors.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting the website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.This website, and other Yuliana Chi websites to which it is linked, may use cookies to:

– enable the signing in process to operate after you have registered with us;
– enable us to estimate and report on our total audience size & traffic;
– conduct research to improve our content and services.

By going to the Help section of the menu of your browser you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies please note that the efficient operation of this site may be affected.

Other websites linked from this site may take a different approach to the use of cookies and you should check what that approach is with those who operate those sites. Yuliana Chi’s website’s take no responsibility or liability for the practices undertaken by sites linked to this website.

Changes to these terms and conditions
I reserve the right to change these terms and conditions from time to time. By continuing to use the site following such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the site.

Entire agreement
Those terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.

Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver
No waiver by me shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Personal Information

When you order from Yuliana Chi Jewelry , submit a question to customer care or request to be on our mailing list, we keep your information. Any personal information collected on yulianachi.com is knowingly and voluntarily provided by customers and visitors to our site. Note that you are not obligated to give any identifying information, however, failure to do so, would prevent us from processing your order and assisting you.

Your personal information will not be shared with any third party other than for the purpose of providing you the requested service.

Forms of Payment Accepted

Forms of payment can vary and will be determined based on product and/or service. It also might be discussed and determined base on a particular client, product and circumstances.


The prices of the articles shown on the site do not include VAT (for Europe), shipping or eventual local taxes. VAT (Value Added Tax) may be charged by local authorities at the point of entry. While we try to ensure that prices are correct, errors may occur. Should we find an error in a price of an article you have ordered, we will give you the option of reconfirming your order at the correct price or cancel it. In the case we cannot contact you; the order will be treated as cancelled.

Your order will be registered and considered confirmed once full payment has been made. You will get a confirmation email with the details of your order.

Pre-Order Items

In order to better serve you, we offer you the possibility to pre-order selected items that are not available at the time of your order. An estimated date of delivery is given to you when you place the order. A pre-order will not be processed until we have received your confirmation to the delivery date and the full payment of your order.

Order Tracking

The tracking number will be given to you once your order has shipped.


All orders that have not left our premises can be modified or cancelled. To do so, Please contact Customer service by use the CONTACT form. We will refund you to the corresponding amount of a total or partial cancellation of your order. Orders already shipped cannot be cancelled but may be returned according to the Returns policy below.

Terms of use

This website is owned and operated by Yuliana Chi. The terms and conditions of sale listed in this document are the terms to authorize your use of this website. By using this website you agree to adhere to these terms and conditions. If you do not accept the terms then you are not authorized to use the website and should refrain from using it.

Changes and Updates

The Yuliana Chi site may change and update this agreement at any time and without notice. We encourage you to periodically review this page for any changes.

Non-Acceptable Use

You may not in any way make commercial or non-personal use of this website. You may not make any illegal use of this website. By using this site you agree to adhere to only make proper use and in accordance with our terms. You also agree to make no unlawful use of this site. Should you not agree to any of the terms of this agreement, your use of the site is prohibited.

As part of agreeing to the terms and conditions provided herein, you may not use another person’s username and/or password to obtain entry to the site. You may not give away your username and passwords. They are your responsibility to keep. Sharing your password and/or username is strictly forbidden and violates the terms of this agreement.

You may not authorize any other person to access this site under any circumstance. Doing so in any way, including but not limited to giving away your passwords is strictly forbidden.

Examples provided here do not sum or limit the non-acceptable use of our website. For any questions you may contact us.

Disclaimers of Warranties

Actual color, size and proportions of items may vary from the images displayed on the website.

Yuliana Chi and its employees do not warrant that the site shall be free of errors.

Yuliana Chi has no warranty to any third party linked websites. Viewing these websites is under the user’s own risk.

Intellectual Property

Yuliana Chi retains the rights to all information on this site. This includes, but not limited to photographs, graphic works, texts, design, layout, code, database, and trade secrets as well as any other aspect of the site. This information is protected by copyright laws. The composition, collocation and compilation of all information as presented on this site are also protected.

Unless where otherwise mentioned, all pictures and designs therein, logos, trademarks are Yuliana Chi’s copyrighted Intellectual Property. You may not use them in any way without Yuliana Chi’s prior written consent.

No registered user may use his/her access to the website to retrieve information in any shape or form and use it anywhere else. This includes but not limited to using the pictures, graphics, code, designs or any other intellectual property from the site in any way that was not intended by its owners and without prior written authorization.

Governing Law

By accessing and using this you agree that the Law of the State of Taxes shall apply on all legal matters and that the Fort Bend County District Court shall have full jurisdiction on all legal matters. You also accept that any dispute resolution shall take place at the Fort Bend County District Court in Texas, USA.