Returns, Repair and Order Cancellation

Returns

Yuliana Chi Luxury items can be returned without justification, for up to 10 working days, i.e. excluding weekend and holidays, after the date of receipt of your order. You must obtain a Return Authorization (RA) number from our Customer Service by using the CONTACT form on yulianachi.com. Items without prior Return Authorization will not be processed and may be returned to the sender.

Items should be returned new and unused with all Yuliana Chi Luxury tags and packaging. Items that are returned used, without tags, incomplete, spoilt, damaged, dirty or otherwise deteriorated shall not be accepted for full reimbursement and may be sent back to the customer.

Items should be returned in their original packaging, to ensure that they are adequately protected in shipment, with the copy of the RA notification appended, to the address indicated on the RA notification. Reimbursement of the returned item's price, excluding shipping costs, will be made by crediting your PayPal account within thirty days of reception of the returned items.

Returns for Repair

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. They may be send for repair for an additional cost. The repair of faulty items is free of charge.

For any return for refurbishing or repair, please obtain a Return Authorization (RA) number from our Customer Service by using the CONTACT form on yulianachi.com. Unidentified returns will not be processed and they may be returned to the sender.

Order Cancellation

If you purchased a ready made piece and it hasn’t been sipped yet. You can cancel an order, please email to contact@yulianachi.com. Once item been shipped, order cannot be canceled but it may be returned according to our Returns policy.

If you wish to cancel a special made order before it has been shipped, the cancellation fee in amount of 50% from the original price will occur.Once your special order item been shipped, an order cannot be canceled but it may be returned according to our Returns policy, the cancellation fee in amount of 50% from original cost will apply. You may cancel it by emailing to contact@yulianachi.com